Dr Robinson's Parts Emporium is here to help keep your Air-cooled VW Alive!
How to Find / Contact us... - Please read - nearly all your questions are answered below..
LOCATION - I am on the Herts / Beds Border near Junction 10 of the A1M (Large local towns are Hitchin, Letchworth, Biggleswade and Baldock and we are not far from Luton, Stevenage, Milton Keynes etc) - Visitors by appointment only! Do not turn up without an appointment.
You need to tell me which parts you want before you arrive as I will need to dig them out for you (Sometimes they are somewhere safe and we all know some where safe can be hard to remember!).
Email - firstname.lastname@example.org - Please check the website for the part you want BEFORE emailing - The only parts I have for sale are the parts listed - if you cant see it then I haven't got it! - Really! "I'm emailing on the off chance" "I am looking for" and "I wondered if you have" emails always receive the same reply... "I only have the parts listed on the website" ... SPAM - If you don't receive a reply within 24 hours or so (Week days) .. then check your Spam folders.. computers think they are cleverer than you.. Notice to Gmail users.. Gmail bounce back nearly all replies I send. Please use a different provider!
My "business hours" are 10am to 6pm Monday to Friday.
I am now closed on a weekend, life is too short!
Some Saturday mornings are possible with a decent bit of notice.
I can sometimes be available on the odd evening if that helps? - up to about 8pm by appointment.
STRICTLY - VISITORS BY APPOINTMENT ONLY.
The most important thing is to turn up when you say you will. Nothing makes me madder than waiting in for a no-show.. you will need a good reason for messing me about if you want a 2nd chance.. my time is important to me, I am old and running out of time to do the things I should have done when I was younger...
Please note - I attend lots of shows and this is not the only thing I do with my time and I'm NOT Tescos! so please don't assume that I should be available 24hrs a day! ... sometimes I need a day off ... it all depends how I feel and if the sun is out... sometimes I am off buying other Volkswagens, rummaging in a shed, tinkering in the garage, driving an old noisy VW or just down the pub (yeah, right)...
I've had to remove my phone number from the website to try to get some of my life back as unfortunately the constant stream of "I'm calling on the off chance you might have one of these" or "can you tell me how to fix this" type calls had taken over my life. Everything I have for sale is on the website.. Please read through it first it is updated all the time... Sending 3 emails over a weekend chasing me will not speed me up! (it will do the opposite) - please make all enquiries via Email - Thank you.
Prices you see are what you pay - NO VAT!
Postage is available for small/light items that will go in a sensible sized cardboard box... to the UK only! (those outside the UK are welcome to send a courier to collect things). Most items go for £12.50 via UPS courier. I can not put glass in the post... it breaks! I would expect you to collect items such as wheels, body panels, Engines, seats, Bonnets, doors, gearboxes, suspension etc! I have no means of sending these items .. some people use shipping companies to collect the big stuff - You can get a quote on Shipley or similar... If you send an email asking for a postage price - please remember to tell me where you are - I'm not a mind reader... Thanks.
All items are sold as is and where is and are in USED condition for professional refurbishment and fitting only. I always do my best to ensure that you get the part you need. Please help me do this by giving as much information as possible.
Please don't ask me to post your item for Free - I get offended easily ... it takes a lot of effort and obviously costs me money to post stuff... I always charge what UPS charge me.. Collection is always preferred - this way you can see what you are getting and there is less chance of damage.
Payment - Cash or Card on collection. For items being posted you can pay via bank transfer (Preferred) or we can send you a link to pay via card.
Any holding deposit is accepted on the basis that all items will be collected within 14 days. Any item not collected will be re-advertised for sale and the deposit accepted as a storage fee. - Update 2017 - due to the sheer number of people not collecting items within 14 days we are no longer taking Deposits for any items... we have limited storage space, so please collect ASAP to ensure you don't miss out.
If you ask me to take something to a show for you (to save you the petrol, Time etc).. please be polite enough to turn up! - and remember to bring money with you ...
Yeah, I know, this all makes me sound very grumpy, but when you deal with "the public" you will under stand why! Calling me late at night, early in the morning or on Christmas Day you will only make parts less available... all I ask is that you consider that I may be human, old and tired... I could have a "proper job" and have a proper wage too.... but I do this because I like old VWs and some of the people too...
I think I've had enough of this ... :(
outside these hours - no matter how many times you try it! - if I don't answer the phone... please don't leave messages for me to call you - Just try again another time! - No texts please - I'm too old and busy to play Text tennis ... talk is king. - Please don't take this the wrong way... I'm always happy to chat / give help where I can but there is only one of me and so many questions and so many VW Parts to Discover...